Quick answers about getting started, deliverability, automations, billing and security. Can't find what you need? Our team is one email away.
NevTan Engage is a multichannel marketing platform for growing teams. Send email and SMS campaigns, run web & mobile push and in-app messages, automate cross-channel flows, segment your audience, and track results — all from one dashboard.
Yes. The Free plan includes a generous monthly email allowance, unlimited contacts, the drag-and-drop builder and core features, with no credit card required. Upgrade only when you outgrow it.
Most teams send their first email within 10–15 minutes of signing up: import a list, pick a template, write your subject line, and hit send. Domain authentication takes a bit longer but only needs to be done once.
Email, SMS, web and mobile push notifications, and in-app messages (banners and modals). You can use them individually or combine them inside a single multichannel automation.
Yes — SMS is available on paid plans starting from Starter. Build bulk campaigns with personalisation, reach 50+ countries with built-in messaging compliance, and manage opt-ins and opt-outs from the same audience as your email contacts.
Yes. You can send web and mobile push notifications, and show in-app banners or modals to logged-in users — driven by the same segments and triggers as your email and SMS campaigns.
Yes. Compose campaigns visually with reusable blocks, brand styles and dynamic content — no HTML required. You can also drop into source if you want full control.
Yes — over 100 pre-built templates covering newsletters, promos, welcome emails, abandoned-cart, win-backs and more. Save your own variants as team templates so everyone stays on-brand.
Upload a CSV from Audience → Lists, or connect your store/CRM. We auto-detect columns, validate emails on the way in, and surface duplicates and bad addresses before you save the list.
Segments are saved filters over your contact base — e.g. "opened a campaign in the last 14 days" or "bought twice and lives in Canada". Segments update in real time as new events come in, so you don't need to re-export anything.
Every campaign automatically includes a one-click unsubscribe link. Opt-outs are honoured platform-wide within seconds and are excluded from all future sends, including automations.
Yes. We automatically track hard and soft bounces, complaints and opt-outs, and maintain a suppression list so problem addresses are excluded from future sends. You can also add or import suppressions manually.
Welcome series, abandoned-cart recovery, post-purchase follow-ups, win-back and re-engagement journeys, loyalty and rewards flows, and lead nurtures — anything that maps to events in your store, app or CRM. Build them visually or start from a pre-made template.
Yes. A flow can send an email today, follow up with an SMS tomorrow, and trigger a push or in-app message based on what the contact does next. Channel and timing decisions live in the same visual builder.
Yes. Test subject lines, send times, content variations or whole templates. Multi-branch testing inside automations is available on Professional and above.
We use smart deliverability — sending IPs with strong reputation, automatic SPF/DKIM/DMARC alignment, continuous list hygiene, bounce handling and suppression. Our overall delivery rate sits around 98% on healthy lists.
Yes — for the best inbox placement. Settings → Domains walks you through adding SPF, DKIM and DMARC records. Once verified, your campaigns send From your own domain instead of a shared subdomain.
Plans are priced by the volume of emails you send each month, not by contact count, so you can keep your full audience on the Free plan while you grow. Upgrade, downgrade or cancel any time from Settings → Billing; annual billing saves ~15%.
If you cancel within the first 14 days of a new paid plan, we'll refund the full amount. After that, plans are non-refundable but you keep access until the end of the billing period.
Yes. Starter plans include limited API access for the most common endpoints; Growth and above unlock the full API for contacts, events, campaigns and templates. Enterprise plans can request custom integration work.
Yes — connect NevTan Engage to 100+ apps via our Zapier connector to push contacts, react to events or trigger flows without writing code.
Yes. Inbound webhooks let external systems update contacts and trigger flows; outbound webhooks fire on events like opens, clicks, bounces and unsubscribes so you can sync activity back to your stack.
Yes. We act as a processor for the contacts you upload, support opt-in management and consent capture, and provide tooling to honour access, export and deletion requests for individual recipients. SMS sends include built-in messaging-compliance controls.
Email support is included on every plan, with a one-business-day response. Standard plans add priority email support and onboarding help, Professional plans add phone support, and Enterprise plans include a dedicated customer success manager and SLA.
Still need help?
Our support team replies within one business day — usually a lot faster.
