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NEVTAN ENGAGE

Subprocessor List

Last Updated: June 5, 2026


NevTan Engage uses carefully selected third-party service providers (“Subprocessors”) to assist in delivering our Services. This page identifies Subprocessors that may process Customer personal data on behalf of Engage. It forms part of the Engage Data Processing Agreement at engage.nevtan.com/legal/dpa.

1. What Is a Subprocessor?

A Subprocessor is a third-party provider engaged by Engage that accesses or processes Customer personal data in the course of delivering the Services. Providers that process only Engage's own operational data (e.g., website analytics) are not listed here but are referenced in our Cookie Policy.

2. How We Evaluate Subprocessors

Before engaging a Subprocessor, Engage assesses security controls and certifications, privacy compliance posture, data residency and transfer mechanisms, business continuity, and contractual willingness to accept data processing obligations equivalent to those Engage provides to Customers.

3. Change Notification

In accordance with the Engage DPA, Engage provides at least 30 days' advance notice before adding or replacing a Subprocessor, via email to Account Owners and publication on this page. Customers have a 14-day window to object on reasonable data protection grounds by emailing privacy@engage.nevtan.com with subject “Subprocessor Objection — [Provider Name]”. To receive change notifications, enable them in Settings → Privacy → Subprocessor Notifications.

4. Current Subprocessors

Provider / Legal EntityPurposeData ProcessedLocation(s)DPA
Infrastructure and Hosting

Amazon Web Services

Amazon Web Services, Inc. (USA)

Cloud compute, storage, databases, and managed servicesCustomer account data, contact lists, campaign data, backupsGlobal (regions selectable per plan)Yes

Cloudflare

Cloudflare, Inc. (USA)

CDN, DDoS protection, web application firewall, bot managementIP addresses, HTTP request metadata, security logsGlobal edge (no Customer contact data stored)Yes
Email Delivery

Resend

Resend Inc. (USA)

Transactional and marketing email delivery (primary)Recipient email addresses, message content, delivery metadataUnited StatesYes

Amazon SES

Amazon Web Services, Inc. (USA)

Email delivery infrastructure (secondary / overflow)Recipient email addresses, message metadata, delivery statusUnited StatesYes
SMS and Messaging

Telnyx

Telnyx LLC (USA)

SMS message delivery (primary carrier)Phone numbers, message content, delivery status, opt-out recordsUnited StatesYes

Twilio

Twilio Inc. (USA)

SMS message delivery (fallback carrier)Phone numbers, message content, delivery statusUnited StatesYes
WhatsApp Messaging

Meta Platforms

Meta Platforms, Inc. (USA)

WhatsApp Business API. Applies only where WhatsApp channel is enabled.Recipient phone numbers, message content, delivery statusUnited States / Global (Meta network)Yes — Meta API Terms
Payments and Billing

Stripe

Stripe, Inc. (USA)

Subscription billing, payment processing, invoice managementBilling name, address, payment transaction metadataUnited StatesYes
Artificial Intelligence Services

OpenAI

OpenAI, LLC (USA)

AI content generation features. Zero data retention API tier.User prompts submitted to AI features, campaign content fragmentsUnited StatesYes — OpenAI DPA

Anthropic

Anthropic, PBC (USA)

AI assistance and recommendations. No-training API commitments.User prompts submitted to AI features, campaign contentUnited StatesYes — Anthropic DPA
Monitoring, Observability, and Security

Sentry

Functional Software, Inc. dba Sentry (USA)

Application error monitoring and crash reportingError logs, stack traces, session context (PII scrubbing configured)United StatesYes

Datadog

Datadog, Inc. (USA)

Infrastructure monitoring, APM, log management, security observabilitySystem metrics, application logs, infrastructure telemetryUnited StatesYes
Customer Support

Intercom

Intercom R&D Unlimited Company (Ireland)

In-app customer support chat, help centre, automated support workflowsAccount owner name, email, account identifiers, support conversationsUnited States / EUYes
Product Analytics (Internal — Authorized Users Only)

PostHog

PostHog, Inc. (USA)

Product usage analytics for platform improvement. Tracks Authorized User actions within the Engage dashboard, not Customer contact data.Authorized User actions, feature usage events, session metadataUnited StatesYes

Notes

  1. AI Subprocessors are engaged only when AI features are actively used.
  2. WhatsApp services apply only where the WhatsApp channel is enabled.
  3. Amazon SES is a secondary provider; primary delivery is via Resend.
  4. Engage does not currently use Google, AWS, or Microsoft for AI inference. If this changes, 30 days’ advance notice will be provided.

5. Customer Data Protection Commitments

All Subprocessors are contractually required to:

  • Process Customer data only on Engage's documented instructions;
  • Implement equivalent technical and organizational security measures;
  • Notify Engage of any breach without undue delay;
  • Restrict onward sub-processing;
  • Return or delete Customer data upon termination.

6. International Data Transfers

Most Subprocessors operate infrastructure in the United States. Where Customer personal data is transferred from jurisdictions with transfer restrictions, Engage relies on EU Standard Contractual Clauses (Modules 2 and 3), the UK IDTA addendum, adequacy decisions, and binding contractual protections. See Section 8 of the Engage DPA and Section 8 of the Privacy Policy for full details.

7. Contact

Privacy Officer
Email: privacy@nevtan.com

Security Team
Email: security@nevtan.com